Reference

Legal Terms That Cover Your Account

Your use of p4x depends on the laws and rules that apply where you are. Access and eligibility vary by local law and eligible region — check what applies to you before you start.

Account-holder termsBangladesh-eligible regionsbKash, Nagad, Rocket coveredPolicy last reviewed

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What These Terms Actually Cover

p4x Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

p4x operates under terms that govern how your account is opened, used, and closed. By creating an account, you agree to use the platform only where it is lawful to do so under your local law and in eligible regions. Your account is personal — you

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cannot share it, transfer it, or operate more than one. Deposits made via bKash, Nagad, or Rocket are credited to your account wallet and are subject to verification before withdrawal. We reserve the right to request identity confirmation at any stage, and we may pause or
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close an account where we have reasonable grounds to do so. All transactions run through the payment methods listed in your account settings; we do not process cash or unnamed transfers. If a deposit is made in error, contact support right away — we can only
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review transactions within the window stated in the full policy document. Disputes about account decisions follow the process set out in our complaints section, which you can reach through the support channel. Eligibility for any promotions or wallet credits is governed by the same account-level terms
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and is not separate from this agreement. The full policy document is the definitive version; this page is a summary of the key points.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us on Policy Questions

If something in these terms is unclear, or you want to raise a complaint, our support team handles policy queries directly. You do not need a third party — just contact us through one of the channels below and reference your account ID so we can pull up your details quickly.

Team online

Live Chat

Available directly inside your account dashboard. Start a chat, give your account ID, and a support agent picks up your policy query.

Email Support

Send your question to our support address listed in your account settings. Include your registered mobile number for faster matching.

Help Centre

The help centre covers account rules, wallet queries, and policy summaries. Search by topic or browse the terms section for quick answers.

ACCOUNT SECURITY

How We Protect Your Account and Data

We take the security of your account data seriously and apply standard encryption across all connections. Here is what that means in practice for how your information is stored, used, and deleted.

Data Retention We keep your account records for as long as your account is active and for the period required after closure. You can request a summary of the data we hold by contacting support with your account ID.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security Your account is protected by password and mobile OTP on login. If you receive an OTP you did not request, change your password immediately and contact support to flag the activity.

Requesting Changes To update your registered mobile number or request account data deletion, submit a request through live chat or email support. Identity verification is required before any account detail is changed.

Common Questions About Our Legal Terms

Answers to the questions we get most often about account rules, data rights, and how to raise a concern.

These terms apply to anyone who opens an account on p4x. Access depends on your local law and eligible region — it is your responsibility to check that using the platform is lawful where you are.

No. Each person may hold one account only. Duplicate accounts are against our terms and may result in both accounts being suspended and balances reviewed.

Contact support via live chat or email with your account ID and the details of your concern. We aim to respond within the timeframe set out in the full complaints policy.

We hold the registration details you provided, your transaction history, and login records. You can request a copy of this data through support; identity verification is required before we release it.

All three payment methods are covered by the same wallet and transaction rules. Deposits are credited to your account wallet; withdrawals require a verified account and are processed to the same method used to deposit.

Your data is retained for the period required after account closure under applicable rules. After that window, we delete personal records in line with our data retention policy. Contact support to start the account closure process.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRocket Paybill InfoTerms & Conditions

Legal Terms That Cover Your Account

How to Contact Us on Policy Questions

Live Chat

Email Support

Help Centre

How We Protect Your Account and Data

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 Can I have more than one account?

03 How do I raise a complaint about an account decision?

04 What data does p4x hold about me?

05 How are bKash, Nagad, and Rocket transactions handled under these terms?

06 What happens to my data if I close my account?

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